The experiences were 10 minute and less than one block apart. But they were a stark contrast.

One was a bank where I have both personal and business accounts. The other was a bus driver who stopped after dropping me off to be sure I was going the right way.

The bank employee, on the other hand, answered a call from his watch during our appointment.

Customer service isn’t hard … but it does take effort.

If you’re burned out, take a break. It’s in the best interest of everyone – including you!