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The experiences were 10 minute and less than one block apart. But they were a stark contrast.

One was a bank where I have both personal and business accounts. The other was a bus driver who stopped after dropping me off to be sure I was going the right way.

The bank employee, on the other hand, answered a call from his watch during our appointment.

Customer service isn’t hard … but it does take effort.

If you’re burned out, take a break. It’s in the best interest of everyone – including you!

About the author 

Diane Darling

Diane is an accidental speaker and author. Her first business (helping airlines and hotels track lost and found) failed after September 11th. Someone asked her to share how she got appointments with senior level executives even though she had never been in business before. That turned into a talk called, "10 Ways to Network Effectively."

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